Avaya SA PREF C/D APOM R4 LAB AGT WEB API 351955J

Keep APOM R4 lab connectors and Web API interfaces available and supported across the product lifecycle. This three-year Avaya support offering covers APOM R4 Web API components and lab agent functionality identified in the SKU, providing vendor-driven defect resolution, updates, and compatibility assistance. For infrastructure teams running lab automation, CI/CD pipelines, or integration testbeds that depend on APOM R4 APIs, this package reduces mean time to repair and preserves test fidelity by ensuring authorized fixes and maintenance from Avaya. Purchase this support when you need vendor accountability for API regressions, certified compatibility guidance, and predictable maintenance windows for lab agents. The agreement complements internal SRE and QA teams by transferring version-specific troubleshooting and bug fixes to Avaya’s support organization, so engineering resources focus on feature development rather than vendor issue triage.