Avaya SA PREF C/D APOM R4 DR SMS CH 3YAN 351298J

Keep APOM R4 instances operational and visible to your operations team during incidents with a three-year preferred support offering that delivers vendor-backed incident management and SMS-based notifications. Designed for infrastructure teams that require deterministic escalation and notification channels, this SKU (MPN 351298J) pairs Avaya preferred-level support with channel-specific alerting so teams receive immediate SMS updates for critical events. The agreement covers case intake, prioritized routing, and lifecycle tracking through vendor-managed support processes. Choosing this SKU reduces time-to-acknowledge for outages, clarifies remediation ownership, and preserves internal staff bandwidth by shifting troubleshooting and escalation to Avaya’s support organization. This package is intended where direct vendor intervention, documented case handling, and SMS-driven operational alerts materially improve incident outcomes and lower recovery risk compared with lower-tier or break-fix alternatives.