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Create Free Business Account| Product Supported | SA PREF C/D APOM R4 DR OUTBND PT VC 1YPP |
| Covered Period | 12 months |
| Provided Support | Preferred Support |
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This agreement covers one year of preferred vendor support for the named APOM/DR outbound voice interfaces under MPN 351260J, including vendor-managed escalation and coordination for authorized remediation.
Open a support case with Avaya and reference MPN 351260J and the affected APOM/DR endpoints; that ensures entitlement validation and routing to the preferred support queue.
Yes. Coverage can be renewed or extended through a new agreement prior to the current term end; contact your Avaya account representative or authorized reseller to arrange renewal.
The preferred support tier coordinates remote diagnostics via Avaya-authorized channels; exact remote service activities are governed by the service terms linked to the MPN.
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