Avaya SA PREF C/D APOM R4 DR EMAIL CH 5YPP

Sustain critical Avaya APOM R4 workloads across planned maintenance windows and unplanned incidents with a 5-Year Preferred Software Assurance plan delivered through the email support channel. This coverage focuses on predictable lifecycle continuity: prioritized problem triage via Avaya email escalation, entitlement to maintenance releases and security updates for APOM R4, and ongoing license validation to avoid surprise outages during audits or failover tests. For infrastructure teams that must justify software spend, this SKU reduces operational risk by consolidating support interactions into a single, documented channel and extends vendor commitment over the medium term. Compared with short-term options, the 60-month term lowers total cost of ownership by stabilizing procurement and reducing renewal negotiation cycles. Procurement and architecture teams gain a clear support SLA footprint, product-level update rights, and the vendor-assigned escalation path needed to keep unified communications infrastructure compliant and available.