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Create Free Business Account| Pricing Type | Prepaid |
| Product Supported | SA PREF C/D AES10 ADVTSAPI MED(A1) |
| Support Hours | Business hours |
| Covered Period | 5 Years |
| Provided Support | Prepaid support |
| Service Location | Remote and vendor-managed |
| Service Description | Multi-year Avaya support for AES10 and ADVTSAPI |
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'5YPP' denotes a five-year prepaid plan. The support term is paid upfront to provide continuous coverage across the five-year period.
This plan references AES10 and ADVTSAPI support for MED(A1) class deployments. For exact entitlement mapping, provide MPN 352016J to your Avaya support or channel representative.
Transferability depends on Avaya’s entitlement policies. Confirm transfer rules and any required reassignment steps with your Avaya channel or support representative prior to deployment changes.
Prepaid support secures a continuous support term; incident handling follows Avaya’s standard escalation and case-management processes for the covered product set throughout the prepaid period.
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