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Create Free Business Account| Mpn | 352015J |
| Vendor | Avaya |
| Service Tier | PREF |
| Service Classification | MED(A1) |
| Product Supported | Avaya AES10 |
| Support Hours | Business (per Avaya terms) |
| Covered Period | 36 months |
| Provided Support | Advanced TSAPI support, preferred case handling, software maintenance |
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ADVTSAPI targets TSAPI‑related issues on AES10, offering prioritized handling and troubleshooting for API and CTI integration problems under the Preferred support tier.
The product provides 36 months (three years) of Preferred support coverage for the AES10 product specified by the SKU.
MED(A1) denotes a medium service level classification that affords prioritized case routing and entitlements appropriate for production integrations while balancing cost and response commitments.
Yes. The 36‑month Preferred subscription helps maintain operational continuity through migrations by providing vendor access for troubleshooting, fixes, and coordination across impacted components.
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