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Create Free Business Account| Mpn | 352032J |
| Vendor | Avaya |
| Product Name | SA PREF C/D AES10 ADV TSAPI LG (A3) 3YAN |
| Product Supported | AES10 Advanced TSAPI |
| Covered Period | 3 Years |
| Provided Support | Technical support and entitlement for TSAPI |
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This SKU provides AES10 Advanced TSAPI entitlement plus a 3-year Avaya support period for TSAPI-related defects and compatibility issues, enabling vendor-assisted troubleshooting for contact-center integrations.
Yes. Avaya offers renewal options to extend entitlement and support beyond the initial 3-year period; contact your Avaya reseller or account team to arrange renewal terms aligned to your lifecycle.
This SKU focuses on TSAPI entitlement and support. Software upgrade eligibility depends on your broader Avaya licensing and support agreements — consult Avaya licensing documentation or your account team for upgrade entitlements.
Avaya support will troubleshoot and triage TSAPI-related issues; integration problems attributable to third-party middleware may require coordination with the third-party vendor, though Avaya will provide entitlement-based diagnostics and guidance.
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