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| Mpn | 351899J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AES R8 BSC TSAPI AIRO 1YMO |
| Product Supported | AES R8 TSAPI AIRO components referenced by MPN 351899J |
| Support Hours | Varies by entitlement — refer to Avaya support terms |
| Covered Period | 12 months |
| Provided Support | Software Assurance Preferred — access to updates and Avaya technical support |
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SA PREF indicates Avaya Software Assurance Preferred, which provides entitlement to software updates, production fixes and access to Avaya technical support for the covered components during the term.
This MPN references coverage for AES R8 TSAPI AIRO components as noted in the product name; confirm exact entitlements against your Avaya contract and order documentation.
Yes. Coverage may be renewed or replaced with a multi-year agreement; coordinate renewals with your Avaya reseller to avoid gaps in entitlement.
Use your Avaya support portal or authorized reseller to open a case; provide the MPN, contract number and system details to expedite triage.
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