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Create Free Business Account| Pricing Type | Multi-year term |
| Mpn | 352086J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AES R10 GR HA SM (A5) 3YAN |
| Product Supported | Avaya AES R10 |
| Support Hours | Vendor standard hours |
| Bundle Support | Designed for GR HA SM (A5) deployments |
| Covered Period | 3 years |
| Provided Support | SA Preferred coverage |
| Service Location | Remote / Vendor |
| Service Description | Digital entitlement and vendor support access; no on-site labor included |
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The three-year term (MPN 352086J) provides continuous Preferred Software Assurance for AES R10 including vendor-issued software updates, security fixes, and access to Avaya support entitlements for the covered period.
No. This SKU provides digital entitlement and access to Avaya support. On-site engineering or premium SLAs require separate service agreements.
Multi-year Preferred coverage preserves entitlement to applicable Avaya release upgrades and hotfixes during the contracted period, simplifying upgrade planning and reducing procurement churn.
Coordinate the purchase with your change-control and licensing teams so the coverage start date maps to your AES R10 system identity and avoids gaps in entitlement.
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