Avaya SA PREF C/D AES R10 GR HA SM (A4) 1YMO

Maintain operational continuity for Avaya AES R10 deployed in small-site, high-availability (HA) configurations with a one-year support agreement. This SKU centers on providing the essential software entitlements and vendor access needed to respond to incidents, apply critical fixes, and retain version eligibility during the contract term. It is purpose-built for smaller contact centers, remote branch UC nodes, and satellite infrastructures where predictable support and software update access are essential but full enterprise-level contracts are not required. The one-year term simplifies budgeting while preserving access to Avaya technical resources and security patches. Use this agreement to ensure compliance with supported software baselines, accelerate triage through Avaya support channels, and reduce the burden on internal operations teams when responding to R10-specific issues. Renew or scale to longer terms as infrastructure needs evolve.