Avaya SA PREF C/D AES R10 GR HA MED (A7) 3YPP

Maintain continuity for Avaya AES Release 10 deployed in high-availability medium configurations with a 36-month preferred software assurance plan. This SKU targets AES R10 environments where redundancy and failover behavior are critical to telephony integrations and contact center operations. Coverage provides access to Avaya maintenance releases, remote diagnosis for HA scenarios, and prioritized escalation paths to reduce time-to-resolution for issues affecting active/passive and clustered AES architectures. Use this coverage to align patching schedules with vendor recommendations, validate HA failover behavior with vendor guidance, and secure vendor-backed corrective maintenance for production AES R10 instances.