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Create Free Business Account| Pricing Type | One-time preferred support purchase for 3 years |
| Product Supported | SA PREF C/D AES R10 GR HA MED (A6) |
| Bundle Support | Preferred support tier for high-availability deployments |
| Covered Period | 3 years |
| Provided Support | Prioritized case handling, phone and web case logging, and software updates |
| Service Location | Regional Avaya support centers |
| Service Description | Preferred technical support and prioritized case escalation for AES R10 HA |
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This preferred support package is intended for AES R10 high-availability deployments where prioritized vendor escalation and entitlement-based updates reduce operational risk and outage impact.
Yes. The SKU provides entitlement-based access to Avaya software updates for the supported product for the covered three‑year period.
Open cases via Avaya's phone support or web case logging portal. Preferred support cases are routed with higher priority per Avaya's internal handling procedures.
Extensions and renewals are available through Avaya or authorized resellers. Contact your Avaya account representative to discuss renewal options and pricing.
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