Avaya SA PREF C/D AES R10 GR HA MED 3YMO

Name: Avaya SA PREF C/D AES R10 GR HA MED 3YMO
Brand: AVAYA
SKU: 352091J
Price: 321.55 USD
Availability: InStock

AVAYA|

MPN: 352091J

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Key Features

Coverage term: 36 months
Supported product: Avaya AES Release 10
Support level: Preferred Support
Scope: software updates and fixes entitlement
Target profile: High-availability, medium operational tier
MPN: 352091J

Keep critical Avaya AES R10 environments operational through a defined 36-month Preferred support engagement. This support offering focuses on high-availability deployments and medium-tier operational profiles, providing entitlement to software releases, fixes, and direct access to Avaya technical support. Designed for infrastructure teams managing contact-center and unified-communications stacks, the plan reduces operational risk by ensuring vendor ownership of software-related issues and predictable support channels for incident escalation. Choose this SKU when you require multilayered vendor support for AES Release 10 without moving to managed services. Procurement-grade documentation and a clear term make budgeting and renewal straightforward for enterprise buyers.

Ideal For

Protect production Avaya AES R10 contact-center instances during software upgrades
Keep high-availability AES clusters supported for a predictable three-year term
Ensure vendor responsibility for software faults in unified-communications infrastructure
Budget and procure multi-year support for enterprise telephony platforms

Why This Product

1Provide vendor-entitled fixes and software updates specific to AES R10 instead of relying on in-house patching
2Guarantee a fixed 36-month term for predictable budgeting compared with ad-hoc support purchases
3Cover high-availability AES deployments to reduce outage risk versus generic support plans
4Maintain direct Avaya escalation paths rather than third-party only escalations

Identifiers

Mpn	352091J
Vendor	Avaya
Product Name	SA PREF C/D AES R10 GR HA MED 3YMO

Software General

Product Supported

Avaya AES Release 10

Support Warranty

Covered Period	36 months
Provided Support	Preferred Support

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Frequently Asked Questions

What does the covered period '3YMO' mean for this SKU?▾

It denotes a three-year coverage term. This plan provides support entitlement for 36 months from the effective start date.

Which Avaya product is supported by this service?▾

This support SKU is scoped for Avaya AES Release 10 as indicated in the product designation.

How do I activate this support after purchase?▾

Contact your Avaya reseller or Avaya support to register the MPN and provide system identifiers; activation steps are coordinated through Avaya entitlement processes.

Can I upgrade to a higher support tier during the term?▾

Upgrades are handled through Avaya or your reseller; contact your Avaya account team to discuss available upgrade options and any pro-rated adjustments.

Avaya SA PREF C/D AES R10 GR HA MED 3YMO

Key Features

Ideal For

Why This Product

Identifiers

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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Avaya SA PREF C/D AES R10 GR HA MED 3YMO

Key Features

Ideal For

Why This Product

Identifiers

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

Related Products

Avaya 282624 IPO ACCS C/D BASE10 RTS 8x5 1YPP

AVAYA 284105 Support Contract 1-Year 8x5

Avaya IPO ACCS C/D SPV RTS 8X5 1YPP

Avaya IPO ACCS C/D VCE AGT RTS 8X5 1YPP

Avaya IPOCC C/D SPV RTS 8X5 1YPP 283304