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Create Free Business Account| Mpn | MPN 352089J |
| Vendor | Avaya |
| Category | Software services / Support & warranties |
| Product Name | SA PREF C/D AES R10 GR HA MED 1YMO |
| Product Supported | Avaya AES R10 GR HA MED |
| Covered Period | 1 year |
| Provided Support | Avaya medium-tier HA maintenance and entitlement renewal |
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GR HA MED coverage renews the entitlement for AES R10 group and high-availability features for one year and provides access to Avaya updates and problem management specific to HA-related functionality.
Yes; the medium-tier HA maintenance targets clustering and synchronization behaviors for the AES R10 release named in the SKU, and Avaya will manage fixes for defects tied to the covered HA functions.
Extensions or renewals are handled through Avaya or authorized resellers; contact your Avaya account team to extend the term or change the coverage tier.
No. This SKU focuses on HA/group functions at a medium support tier. For broader platform coverage or faster SLAs, consider higher-tier Avaya support offerings.
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