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Create Free Business Account| Pricing Type | Maintenance |
| Mpn | MPN 352137J |
| Vendor | Avaya |
| Product Supported | SA PREF C/D AES R10 GR HA LG (A12) |
| Covered Period | 1 Year |
| Provided Support | Software assurance and technical support |
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Yes. The SKU name indicates coverage intended for AES R10 high-availability groups (GR HA LG). Purchase MPN 352137J to obtain a one-year Avaya support entitlement for those configurations.
The one-year entitlement includes access to Avaya software downloads and formal technical support channels associated with the SKU (MPN 352137J), enabling validated patching and vendor guidance.
Yes. Renewals are available through Avaya or authorized resellers—request renewal quoting MPN 352137J to maintain continuous coverage and download access.
Open cases via Avaya’s support portal or through your Avaya reseller, providing the SKU (MPN 352137J) and details about the HA group topology to expedite routing to the correct technical team.
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