AVAYA SA PREF C/D AES R10 DMCC FULL

Maintain production-grade DMCC integrations with a three-year Avaya software assurance package designed for AES R10. This agreement delivers scheduled software updates, critical defect remediation, and access to Avaya technical resources so your contact-center and UC integrations remain supportable through upgrades, patches and operational incidents. Built for teams that run third-party DMCC clients and custom call-control applications, the offering reduces unseen risk by ensuring compatibility testing windows and timely fixes from Avaya. Use this agreement to preserve vendor support, accelerate problem isolation with official Avaya diagnostics, and plan upgrades with confidence. The SKU covers the AES R10 DMCC component named in the contract and is intended for customers requiring a continuity plan for media control and API-driven telephony functions over the next 36 months.