Avaya SA PREF C/D AES R10 DMCC BASIC 1YMO

Maintain continuous operation for Avaya AES R10 DMCC environments with a focused one-year BASIC Maintenance & Operations agreement. This offering delivers prioritized access to Avaya technical resources and authorised software updates specific to AES R10 DMCC, reducing risk for integrations that depend on Device, Media, and Call Control (DMCC) interfaces. The BASIC tier concentrates on sustaining platform health: timely fixes, version patches, and standard support channels that help IT teams preserve voice application uptime without the premium cost of higher tiers. Procurement gets a clearly scoped, 12-month commitment that aligns maintenance windows and software lifecycle expectations with your change controls. Ideal for organisations standardising on AES R10 who require measurable coverage and straightforward renewal terms, this plan ensures maintenance continuity while keeping total cost predictable compared with unmanaged or ad-hoc support.