AVAYA SA PREF C/D AES R10 BSC TSAPI ECD 3YMO

Protect business-critical CTI and contact-center integrations by applying a 36-month preferred support subscription that covers Avaya AES, TSAPI, and BSC integration components (MPN 352461J). This plan is tailored for environments where third-party applications, CTI middleware, or central services like AES and BSC are central to operations. It provides product updates specific to R10 AES/TSAPI/BSC stacks, prioritized case handling, and technical guidance for configuration and interoperability issues. For procurement and architecture teams, this subscription reduces risk by ensuring vendor access when debugging multi-vendor signaling, TSAPI session issues, or AES database interactions. The investment is aimed at organizations that require predictable support channels and direct Avaya engagement during incidents—helping to avoid prolonged outages and reduce the total cost of ownership compared with unsupported or reactive approaches.