AVAYA SA PREF C/D AES R10 ASAI FT CM R10 1YPP

MPN 352144J covers Avaya AES components associated with the R10 release as defined by the contract, providing update entitlements and access to Avaya’s standard support channels for those components during the 12‑month term.

This SKU provides standard software services; emergency or on‑site field engineering is not included unless explicitly specified in a different Avaya service level or addendum.

Entitled AES R10 updates are available through Avaya’s authorized distribution channels for licensed customers during the covered period. Customers are responsible for scheduling and applying updates unless additional services are contracted.

Yes. Customers may upgrade to a higher Avaya service tier or add premium support options to obtain faster response SLAs or expanded coverage beyond the standard service profile.