AVAYA SA PREF C/D AES R10 ADV TSAPI SML 3YMO

Keep application-to-telephony integrations stable with advanced TSAPI support tailored for Avaya AES R10 small deployments over a 36-month term. This advanced service targets issues that affect TSAPI-based CTI links — including API compatibility, session stability, and integration regressions introduced by software updates. The package offers prioritized case handling and vendor-level diagnostics so internal devops and telephony teams can reduce integration downtime and accelerate remediation. Ideal for organizations that run business-critical CTI applications in compact sites and require vendor-backed support for the AES TSAPI interface. The plan preserves access to TSAPI-related advisories and patches, and provides a clear escalation path into Avaya engineering for complex call-control interaction faults. Purchasing this coverage reduces operational risk for third-party application vendors and internal developers who depend on stable telephony APIs.