Avaya SA PREF C/D AES R10 ADV TSAPI SML

Preserve TSAPI-based integrations on Avaya AES R10 environments with a 3-year advanced support offering tailored for small-scale TSAPI deployments. This support subscription provides entitlement to vendor software updates, prioritized troubleshooting for TSAPI interfaces and escalation into Avaya engineering when complex integration faults arise. For infrastructure architects, that means predictable vendor responsibility for maintaining API stability, reducing custom-trouble triage time and protecting downstream business systems that depend on telephony event streams. The subscription is intended to complement internal operations teams by shifting parts of the incident lifecycle—triage, patching, escalation—to an Avaya-managed path. Verify exact activation, scope, and any deployment prerequisites with your Avaya account team prior to purchase to ensure compatibility with your AES R10 build and TSAPI modules.