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| Mpn | 350547J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AEP8 GOOGLE SPASR CN DR 3YMO |
| Product Supported | AEP8 Google SPASR CN DR |
| Support Hours | Varies by contract |
| Covered Period | 36 months |
| Provided Support | Software assurance and technical support |
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It provides software assurance and Avaya technical support for the AEP8 Google SPASR CN DR product for the stated 36-month term, including access to updates, defect fixes, and vendor escalation.
Yes. This Avaya support SKU includes vendor-level escalation paths that prioritize critical cases to Avaya support and engineering.
Yes. Maintaining an Avaya support subscription preserves vendor entitlements and helps avoid warranty voiding that can occur with third-party maintenance.
Avaya support delivers official updates, direct engineering escalation, and warranty preservation—benefits that reduce operational risk for revenue-critical contact centers compared with cheaper aftermarket options.
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