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Create Free Business Account| Mpn | 350584J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AEP R8 TTS PRX 3CON DR 3YAN |
| Product Supported | AEP R8 TTS PRX |
| Support Hours | Contact Avaya for coverage hours |
| Covered Period | Per contract (see order) |
| Provided Support | Software Assurance and Technical Support |
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SKU 350584J provides software assurance and Avaya technical support for the AEP R8 TTS proxy component. Specific coverage terms, hours, and entitlements are defined in the order confirmation and Avaya support agreement.
Entitlement applicability depends on the deployment model and contract language. Confirm scope with your Avaya account team to verify support for on‑premises, hosted, or hybrid AEP R8 installations.
Open cases through Avaya Support using your customer ID and reference SKU 350584J. Include diagnostics and relevant AEP R8 logs to accelerate triage and escalation.
Software assurance typically includes access to vendor updates where applicable. Exact upgrade entitlements are defined in the support contract; review order documentation or contact Avaya for details.
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