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| Pricing Type | Subscription |
| Product Supported | Avaya Experience Portal R8 |
| Support Hours | Business hours with escalation path |
| Covered Period | 12 months |
| Provided Support | Telephone and online technical support; software fixes; vendor escalation |
| Service Characteristic | SIP signaling and session-anchor focus |
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This contract covers telephone and online technical support, access to software fixes, and escalation to Avaya engineering for SIP signaling and session-anchor behavior on AEP R8.
Yes. The 12-month term is intended for interim coverage during migrations, cutovers, or as bridge support between longer maintenance agreements.
Software fixes and patches are delivered through Avaya's standard update mechanisms and are provided according to the entitlements defined in the Service Advantage Preferred agreement.
Yes. The plan includes an escalation path to Avaya engineering for critical signaling outages impacting session anchoring.
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