Avaya SA PREF C/D AEP R8 SES SIP SGNL 3YPP

Keep SIP signaling integrations on Avaya Application Enablement Platform R8 operational and vendor-backed with a 36-month preferred support subscription (SKU 350393J). This agreement targets AEP R8 environments where SIP signaling is critical to contact centers, unified communications gateways, and third-party application integrations. By preserving access to Avaya support for the specified AEP R8 signaling components, you reduce time-to-resolution for software faults, retain continuity of vendor updates applicable to the release, and maintain a single accountable escalation path for complex cross-product interactions. This support offering is optimized for infrastructure teams that require predictable vendor engagement for AEP R8 SIP-related incidents. It avoids the operational overhead of break‑fix only arrangements by delivering a multi-year coverage window that aligns with maintenance planning and application lifecycle budgets. If you manage integrated voice applications, SIP trunks, or session-level signaling that relies on AEP R8, this SKU preserves vendor access for troubleshooting and guidance so your internal teams can focus on uptime and feature delivery.