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| Pricing Type | Subscription |
| Mpn | 350433J |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AEP R8 PT ENH CL CLS DR 3YMO |
| Product Supported | Avaya AEP R8 platform with class handlers and DR components |
| Covered Period | 36 months |
| Provided Support | Enhanced platform, class handler and disaster recovery support for AEP R8 |
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The enhanced coverage focuses on platform enhancement assistance, class handler configuration support and disaster recovery coordination for Avaya AEP R8 over the 36‑month term.
This plan provides DR coordination and validation guidance. Execution of full DR tests can be supported remotely; on‑site test execution or hands‑on services are arranged via professional services if required.
Yes — the subscription includes support for class handler (CL CLS) configuration, troubleshooting and guidance to maintain call routing continuity.
It prioritizes proactive DR readiness, platform enhancement guidance and class handler coverage, whereas standard support typically focuses on break/fix response without the same DR verification emphasis.
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