Avaya SA PREF C/D AEP R8 3YPP Support

Retain vendor-backed software lifecycle protection for Avaya Experience Portal R8 with a three-year preferred software assurance contract. This three-year plan delivers enhanced license entitlements and continued access to Avaya support for platform-related software issues, helping operations teams manage incident escalation and controlled upgrade windows. For IT procurement and architecture teams, a multi-year support term reduces annual administrative burden compared with single-year renewals while keeping licensing and entitlement clarity. Use this SKU when you need medium-term assurance—balancing cost, operational flexibility, and vendor responsiveness—across production AEP R8 instances supporting enterprise IVR and customer-engagement workloads.