Avaya SA PREF C/D AEP R8 PT CALL ANCHR 3YMO

Sustain production telephony anchor calls on Avaya Experience Portal R8 with a 36-month Service Advantage Preferred contract. This offering concentrates vendor-sourced technical support, software-level fixes, and controlled access to updates required to keep session anchor functions available during business hours and outages. The 36-month term reduces renewal churn and aligns maintenance with multi-year lifecycle planning. Support routing includes telephone and online case handling, with priority escalation to Avaya engineering for AEP R8 anchor-call behaviors. Procurement teams get predictable costs and documented entitlements; operations teams keep a single vendor path for software fixes and compatibility questions. Choose this contract when you must preserve call anchoring continuity across upgrades, hybrid media gateways, and SIP session topologies without introducing multiple third-party support paths.