Avaya SA PREF C/D AEP R8 MB/VS IVR SY LAB 3YAN

Protect IVR and media-bus (MB/VS) lab systems with a three-year preferred support agreement tailored to Avaya AEP R8 lab deployments. This support layer targets MB/VS and IVR system components used in interactive voice response testing, media path validation, and integration workstreams. The agreement provides a single vendor contact for incident intake, prioritized handling for lab-impacting cases, and access to software revisions needed for validation cycles. It is structured to reduce lab downtime and speed problem resolution through coordinated escalation to Avaya engineering when necessary. Select this agreement when your validation schedule depends on predictable vendor engagement — enabling your infrastructure and application teams to maintain test cadence without diverting internal engineering resources to vendor coordination or software distribution tasks.