Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Pricing Type | Subscription |
| Product Supported | Avaya Experience Portal R8 Media Bundle and Voice Server IVR components (MB/VS IVR) |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Provided Support | Software maintenance and remote technical support for IVR and voice-server components |
| Service Location | Remote |
| Service Description | Authorized remote diagnostics, software update access, and escalation coordination for IVR and voice-server issues |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
MB/VS IVR SY DR covers Avaya Experience Portal R8 Media Bundle and associated Voice Server IVR components, providing software maintenance, remote diagnostics, and escalation for IVR-related faults during the 12-month term.
Yes — the offering includes remote diagnostics and coordination with Avaya technical teams to identify and remediate IVR script execution issues and session-level failures where covered by the MB/VS IVR SY DR scope.
Incidents are handled per the plan’s escalation procedures, which prioritize MB/VS IVR SY DR incidents for Avaya-authorized escalation to engineering when remote diagnostics indicate a deeper issue.
This SKU provides authorized remote technical support and software maintenance. On-site services are not included by default and should be procured separately if required.
Save 16%AVAYA · 282624
Save 16%AVAYA · 284105
Save 16%AVAYA · 284106
Save 16%AVAYA · 284104
Save 16%AVAYA · 283304
