AVAYA SA PREF C/D AEP R8 MB DLY 500-10K 1YPP

Sustain production IVR and media services running on Avaya Experience Portal R8 by applying a targeted 12-month support package for the Media Bundle (AEP R8 MB). This offering covers software maintenance and authorized remote support for deployments falling within the DLY 500-10K scope, enabling your team to resolve application incidents faster and maintain predictable service levels during high-volume events. The package prioritizes timely diagnostics, access to software updates/patches released for AEP R8, and coordination with Avaya engineering where required. For procurement and architecture teams, this preserves operational continuity for revenue-sensitive contact services while avoiding the higher total cost of emergency break-fix. Use this coverage to standardize support for AEP R8 MB across sites, align SLA expectations with vendors, and shorten mean time to resolution for media and session routing faults.