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| Product Supported | Avaya Experience Portal R8 (AEP R8) |
| Covered Period | 12 months |
| Provided Support | Software maintenance and technical support |
| Mpn | 350491J |
| Vendor | Avaya |
| Product Name | SA PREF C/D AEP R8 MB DLY 10001-50K 1YMO |
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This SKU provides software maintenance and technical support for Avaya Experience Portal R8 (AEP R8) for the capacity band 10,001–50,000, including access to vendor fixes, security patches, and release upgrades during the 12-month term.
No. This support offering covers software maintenance and technical support for AEP R8; on-site hardware services are not included and must be contracted separately if required.
You escalate by opening a case through Avaya’s technical support portal using your entitlements. Avaya provides manufacturer-level diagnostics and will manage escalation to engineering as needed.
Yes. Coverage can be renewed prior to expiration to avoid gaps in entitlement to fixes and upgrades. Contact your Avaya account team or authorized reseller to arrange renewal terms.
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