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| Pricing Type | Per license band |
| Mpn | 350502J |
| Vendor | Avaya |
| Product Name | SA PREF C/D AEP R8 MB DL 50001-100K 5YPP |
| Product Supported | Avaya AEP R8 |
| Support Hours | See contract for SLA details |
| Covered Period | 5 years |
| Provided Support | Preferred Support (5YPP) |
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5YPP denotes a five-year Preferred Program support contract. It indicates the service term and support tier associated with this SKU; the exact entitlements are defined in your Avaya support agreement.
This SKU provides support and entitlements for Avaya AEP R8 as identified by the product name and MPN 350502J.
Yes. Preferred Program coverage includes access to vendor-published software updates and fixes for the duration of the covered period, subject to the contract terms.
A five-year agreement centralizes vendor engagement and provides predictable coverage and procurement simplicity over multiple years, which can reduce administrative overhead and exposure compared with renewing annually.
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