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Create Free Business Account| Pricing Type | Multi-year support subscription |
| Mpn | 352413J |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AAMS R10 SYSTEM 5YPP |
| Product Supported | Avaya AAMS R10 |
| Support Hours | Business hours |
| Bundle Support | Preferred-tier case handling and product advisories |
| Covered Period | 5 years |
| Provided Support | Product support and software maintenance |
| Service Location | Global delivery |
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The 5 year term provides product support and software maintenance for the Avaya AAMS R10 system, including access to vendor advisories, software updates and support case handling for the covered period.
Support is accessed through Avaya’s standard support channels and case portal; Preferred tier customers receive prioritized handling and access to product advisories and release notes.
Yes. Customers typically renew or extend coverage prior to the contract end date to avoid gaps; contact Avaya or your A5 IT procurement representative to arrange extension terms.
This agreement specifies software maintenance and vendor support; on-site services are not presumed and should be procured separately if required.
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