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Create Free Business Account| Product Supported | SA PREF AV ORCH R5 ENH 3YMO |
| Covered Period | 36 months |
| Provided Support | Enhanced Support |
| Mpn | 352724 |
| Vendor | Avaya |
| Product Name | SA PREF AV ORCH R5 ENH 3YMO |
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Enhanced support emphasizes prioritized handling for Orchestrator incidents and orchestration-focused advisories, whereas preferred support provides elevated routing and general integration assistance.
Yes. The enhanced plan includes release migration guidance and orchestration advisories intended to reduce migration risk and address workflow-specific issues.
The SKU provides vendor-coordinated remediation and advisories for issues affecting Orchestrator workflows. Coordination with third parties remains subject to the third parties’ own support agreements.
Coverage is provided for 36 months from the contract start date, as indicated by the 3YMO term in the product designation.
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