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Create Free Business Account| Pricing Type | Single-year support subscription |
| Mpn | 352722 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF AV ORCH R5 ENH 1YMO |
| Product Supported | Avaya Orchestration R5 |
| Support Hours | Business hours |
| Covered Period | 1 year |
| Provided Support | Product support and enhanced software maintenance |
| Service Characteristic | Enhanced-tier case prioritization |
| Service Location | Global delivery |
| Service Description | Short-term enhanced maintenance for orchestration deployments |
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The one-year enhanced term provides product support and enhanced software maintenance for Avaya Orchestration R5, including access to advisories, updates and prioritized case handling for the covered period.
Yes—enhanced support is suitable for production but is often chosen for pilots, temporary migrations or short-term projects where a one-year commitment better matches project timelines.
Contact Avaya or your A5 IT representative to review renewal and upgrade options; short-term enhanced agreements can typically be extended or transitioned into multi-year contracts.
On-site services are not included by default. If on-site assistance is required, engage Avaya professional services or add-ons as a separate purchase.
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