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Create Free Business Account| Pricing Type | One-time entitlement purchase |
| Mpn | 256853 |
| Vendor | Avaya |
| Category | Support & Warranties |
| Product Name | SA PREF AURATMR5 EE 1001+ U1 1YPP |
| Product Supported | Avaya AURA platform components |
| Support Hours | Contact Avaya for hours |
| Covered Period | 1 year |
| Support Channel | Avaya Support Portal / Channel partner |
| Provided Support | Vendor entitlement and escalation rights |
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This SKU provides entitlement and vendor escalation rights for Avaya AURA components for the covered period. It documents your right to open cases and request Avaya-level escalation when resolving supported issues.
Coverage corresponds to the 1-year term referenced in the product name (1YPP). Use the MPN 256853 to confirm exact start and end dates during registration.
Provide the MPN 256853 and purchase details to your Avaya channel partner or register through the Avaya Support Portal so Avaya can apply the entitlement to the correct system instance.
Yes. Renewals are handled through Avaya or authorized resellers. Renew before expiration to avoid gaps in entitlement and to retain continuous escalation eligibility.
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