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Create Free Business Account| Product Supported | SA PREF AURATM R5 SYSTEM HA 1YPP (MPN 231623) |
| Support Hours | Priority intake and escalation via Avaya support channels |
| Covered Period | 12 months |
| Provided Support | Preferred high-availability support and escalation |
| Service Location | Remote via Avaya support channels |
| Service Description | HA guidance, escalation coordination and advisory support |
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It includes one year of prioritized Avaya support for Aura R5 HA incidents, guidance on HA configuration, recovery validation and escalation coordination tied to the MPN 231623 entitlement.
Yes. The subscription provides advisory guidance and validation steps for HA and failover testing; execution and on-site services are separate and can be arranged if needed.
Preferred support routes HA incidents with elevated priority, shortening triage and escalation paths to Avaya engineering compared with standard case handling.
Yes. Renewals are available to maintain continuous preferred HA coverage; contact your Avaya reseller or channel account to process renewal before expiry.
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