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Create Free Business Account| Mpn | 238639 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF AURATM R5 EE 101-1K N1 1YPP |
| Product Supported | Avaya Aura R5 EE (101‑1K N1) |
| Support Hours | Varies by contract |
| Covered Period | 1 year |
| Provided Support | Software Assurance Preferred |
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The 101‑1K N1 string is part of the product identifier and denotes the covered configuration for the Avaya Aura R5 Enterprise Edition SKU. For exact mapping to your environment, confirm with Avaya or your A5 IT account team.
Yes. The SA PREF AURATM R5 EE 101‑1K N1 1YPP entitles you to access updates and patches aligned to the Aura R5 train during the one‑year covered period.
This preferred Software Assurance provides access to Avaya’s support and escalation channels; exact SLA response characteristics depend on your contractual terms with Avaya.
Yes. A one‑year preferred assurance plan is commonly used to maintain support and patch access during phased upgrade or migration projects without committing to longer contracts.
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