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Create Free Business Account| Product Supported | Citrix appliances (MPN 4022114-E4) |
| Provided Support | Diagnosis, Training, Debugging, Software Update, Parts Replacement |
| Service Characteristic | Parts |
| Service Type | Bronze Maintenance (Technical, Parts) |
| Remote Onsite | Electronic and Physical |
| Duration Hours | hours |
| Service Duration | 2 Year |
| Service Location | Customer site and remote |
| Service Description | Technical maintenance: diagnosis, debugging, software updates, parts replacement |
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The plan provides technical diagnosis, debugging, scheduled software updates and parts replacement for covered Citrix appliances for a 2 year term. It includes both electronic (software/firmware) and physical (hardware/parts) service subtypes.
Open a support case with Citrix; after diagnosis confirms a hardware fault, Citrix dispatches manufacturer-approved replacement parts per the Bronze maintenance workflow and arranges depot or on-site exchange as required.
Bronze Maintenance provides vendor technical support and parts replacement but does not include premium SLA response guarantees. For defined response windows, consider higher-tier support.
Transferability depends on Citrix terms and the specific appliance warranty status. Contact Citrix support to confirm transfer options and required documentation.
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