Avaya SA PREF AURA R10 PS R10 RTC ENBL 1YPP

Name: Avaya SA PREF AURA R10 PS R10 RTC ENBL 1YPP
Brand: AVAYA
SKU: 352478
Price: 963.70 USD
Availability: InStock

AVAYA|

MPN: 352478

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Key Features

Service level: Preferred platform services with RTC enablement
Term: 12 months (1YPP)
Target platform: Avaya Aura R10
MPN: 352478
Vendor: Avaya
Scope: RTC enablement and platform support

Sustain Avaya Aura R10 real‑time communications (RTC) performance with a one‑year post‑purchase platform service that includes RTC enablement. This SKU provides targeted vendor support for R10 Aura deployments: troubleshooting for RTC sessions, configuration guidance to enable RTC capabilities, and delivery of critical firmware and software patches. Use it when enabling RTC features post‑deployment, expanding platform capabilities, or ensuring compatibility after software updates. The offering aligns with Avaya service practices and is identified by MPN 352478 for clean procurement and license reconciliation. It helps mitigate voice and collaboration disruptions, shortens diagnosis cycles, and preserves operational service levels without forcing a broader contract renewal.

Ideal For

Enable RTC capabilities on newly deployed Aura R10 systems after purchase
Provide vendor escalation for intermittent RTC session drops in Aura R10
Support phased Aura R10 feature rollouts without renewing full maintenance
Ensure compatibility after Aura R10 firmware or software upgrades

Why This Product

1Specifically enables RTC capabilities on Aura R10, rather than a generic maintenance SKU
2Identified by MPN 352478 for straightforward procurement and entitlement mapping
3Focuses on RTC session stability and platform advice to reduce repeat incidents
4Provides a targeted 12‑month window for post‑purchase feature enablement at a lower incremental cost than full contract renewal

Software General

Mpn	352478
Vendor	Avaya
Product Supported	SA PREF AURA R10 PS R10 RTC ENBL 1YPP

Support Warranty

Support Hours	Business hours
Covered Period	12 months
Provided Support	Platform services with RTC enablement

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Frequently Asked Questions

What does this Aura R10 RTC enablement SKU cover?▾

This SKU provides twelve months of platform services focused on enabling and supporting RTC features on Avaya Aura R10 systems, including vendor troubleshooting and firmware guidance.

Is this valid for new feature activation after initial deployment?▾

Yes. The 1YPP entitlement is intended to support post‑purchase enablement and activation of RTC capabilities on Aura R10 instances.

How do I reference this service when ordering?▾

Use MPN 352478 and the product name SA PREF AURA R10 PS R10 RTC ENBL 1YPP on purchase orders to ensure the service is applied correctly.

Will this service cover hardware faults affecting RTC?▾

This SKU emphasizes platform and RTC enablement support. Hardware fault coverage depends on your broader Avaya maintenance terms; confirm hardware replacement entitlements with Avaya support representative.

Avaya SA PREF AURA R10 PS R10 RTC ENBL 1YPP

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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Avaya SA PREF AURA R10 PS R10 RTC ENBL 1YPP

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

Related Products

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AVAYA 284105 Support Contract 1-Year 8x5

Avaya IPO ACCS C/D SPV RTS 8X5 1YPP

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