Avaya SA PREF AURA R10 POWER (A5) 3YMO

Protect your Avaya Aura Release 10 unified communications estate with a preferred Power-level support agreement (MPN 352325) for 36 months. This offering is aimed at organizations that require consistent vendor accountability for UC platform stability — covering prioritized case handling, guidance tied to Aura R10 behavior, and access to Avaya-supported remediation paths. The Power tier focuses on sustaining core real-time services such as voice routing, session management, and conferencing where availability and interoperability matter to downstream business applications. Choosing this contract reduces administrative overhead for escalation, centralizes defect intake with Avaya, and preserves upgrade certainty through release-aware advice. For procurement teams, the SKU maps directly to enterprise budgeting cycles and contract governance; for architects, it preserves supportability of integrations and customizations that depend on Aura R10 internals.