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Create Free Business Account| Pricing Type | Subscription |
| Mpn | 352322 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF AURA R10 POWER (A4) 5YPP |
| Product Supported | Avaya Aura R10 IP telephony platform |
| Support Hours | Expanded hours / accelerated response |
| Covered Period | 5 years |
| Provided Support | Enhanced technical support with prioritized escalation and software maintenance |
| Service Location | Global / regional delivery |
| Service Description | Priority vendor support, expedited incident handling, and software maintenance for Avaya Aura R10 |
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POWER emphasizes prioritized case handling, accelerated response options and direct access to engineering resources in addition to standard software maintenance covered in BASIC.
The Power subscription focuses on software maintenance and prioritized support; onsite hardware services should be confirmed separately with Avaya or an authorized partner if required.
Yes. The Power tier supports enhanced SLA options and can be aligned to business continuity needs through Avaya or a partner during contracting.
Power is recommended for mission-critical telephony—contact centers, global voice backbones, and regulated environments—where faster vendor response and prioritized handling reduce business risk.
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