Avaya SA PREF AURA R10 FND 3YPP

Sustain critical communications infrastructure by pairing Avaya Aura R10 Foundation with a focused 3-year Preferred support agreement (MPN 352273). This offering delivers vendor-managed incident handling, access to approved software updates, and escalation to Avaya engineering—so your team resolves outages faster and keeps service levels predictable. For environments running voice, conferencing, and session services on Aura R10, Preferred support shortens diagnostic cycles and preserves upgrade eligibility without the overhead of sourcing ad-hoc repairs. Choose this support tier when you need a predictable, vendor-responsible path to resolution and certified fixes. Compared with basic break/fix options, Preferred support reduces administrative friction through a single support channel, documented SLAs, and prioritized access to maintenance releases. This is a procurement-ready option for enterprise teams that must justify spend by minimizing outage impact and protecting long-term software investment.