Avaya SA PREF AURA R10 ENH IPT 3YAN

Name: Avaya SA PREF AURA R10 ENH IPT 3YAN
Brand: AVAYA
SKU: 352254
Price: 16.32 USD
Availability: InStock

AVAYA|

MPN: 352254

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Key Features

Coverage term: 3 years
Product scope: Avaya Aura R10 IP Telephony (ENH IPT)
Support level: Enhanced IPT
MPN: 352254
Contract focus: extended-term IP telephony support
Intended for: multi-site or long-term voice deployments

Preserve voice-platform availability with a three-year enhanced support contract for Avaya Aura R10 IP telephony. This service SKU focuses on IP telephony continuity: extended-term vendor engagement, elevated case priority for IP telephony incidents, and documented entitlement management to streamline troubleshooting and fixes. Procurement benefits from a three-year term that smooths budgeting and reduces administrative churn, while operations teams get a consistent vendor escalation path for PSTN/SIP connectivity, call-processing, and session management issues. This enhanced IPT support fits organizations that run geographically distributed voice services or require contractual assurance for multi-year projects such as migration, consolidation, or phased upgrades. Combine this contract with device-level or on-site services where physical interventions are expected; this SKU centers on product and software support for Avaya Aura R10 IP telephony components.

Ideal For

Maintain multi-site Avaya Aura R10 IP telephony deployments over a three-year program
Support migration projects where multi-year vendor continuity is required
Obtain elevated vendor escalation for PSTN/SIP trunking and session management
Align support term with long-term voice-service SLAs and budgeting

Why This Product

1Extend vendor engagement for three years versus annual renewals to reduce administrative overhead
2Obtain IPT-focused priority routing compared to generic software support SKUs
3Improve SLA adherence for voice services with enhanced escalation paths
4Consolidate procurement with a single MPN (352254) rather than multiple short-term contracts

Software General

Mpn	352254
Product Supported	Avaya Aura R10 ENH IPT

Support Warranty

Covered Period	3 Years
Provided Support	Enhanced IPT Support

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Frequently Asked Questions

What does ENH IPT cover compared to core support?▾

ENH IPT emphasizes IP telephony incidents and provides enhanced priority routing for SIP, call-processing, and session management issues compared with base-level core support.

Is the three-year term continuous from purchase date?▾

Yes. The covered period is a continuous three-year term tied to the SKU MPN 352254 and begins on the contract activation date recorded by Avaya.

Can I add hardware on-site service to this SKU?▾

On-site hardware services are separate. This SKU provides product-level enhanced IPT support; add complementary hardware or field-engineer SKUs as needed.

How do I escalate a critical IPT incident?▾

Open a support case with Avaya referencing the MPN and contract details; enhanced IPT customers receive prioritized routing and documented escalation pathways through Avaya support.

Avaya SA PREF AURA R10 ENH IPT 3YAN

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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Avaya SA PREF AURA R10 ENH IPT 3YAN

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

Related Products

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AVAYA 284105 Support Contract 1-Year 8x5

Avaya IPO ACCS C/D SPV RTS 8X5 1YPP

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Avaya IPOCC C/D SPV RTS 8X5 1YPP 283304