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Create Free Business Account| Product Supported | Avaya R5 integration components |
| Support Hours | Business hours with escalation path |
| Covered Period | 12 months |
| Provided Support | Prioritized technical support and software updates |
| Service Location | Remote |
| Service Description | Integration-focused support and engineering coordination |
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The bundle provides prioritized technical support, coordinated escalation and access to applicable R5 software updates for a 12-month period under MPN 352692.
This preferred bundle centralizes integration validation and escalation for Avaya R5 components, adding coordinated engineering engagement beyond basic break-fix tickets.
Yes. The bundle includes integration-focused guidance to validate compatibility ahead of R5 upgrades and reduce upgrade-related disruption.
Support is accessed through Avaya’s case management channel; incidents are logged and escalated under the MPN 352692 entitlement for consolidated tracking.
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