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Create Free Business Account| Product Supported | SA PREF ASBCE R8 PRM SVC SES |
| Support Hours | Varies by agreement |
| Covered Period | 3 years |
| Provided Support | Premium post-purchase support |
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It provides vendor-level post-purchase support for the named Avaya components, including prioritized case handling, access to supported software releases, and technical guidance tied to covered releases for the three-year term.
This SKU covers the specific product family identified in the contract. Validate product compatibility with Avaya support documentation or your Avaya account representative before purchase.
Yes—access to supported maintenance releases and patches for covered products is included for the contract term per Avaya’s maintenance policy.
By routing incidents through prioritized case handling and vendor-managed escalation paths, the service reduces handoff delays and accelerates access to specialized Avaya technical resources.
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