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| Mpn | 351488 |
| Vendor | AVAYA |
| Product Supported | SA PREF ASBCE R8 PRM SVC SES 3YMO |
| Support Hours | Contact Avaya for hours |
| Covered Period | 36 months |
| Provided Support | Avaya Preferred ASBCE R8 Premium Service |
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This SKU provides Avaya's premium support for the ASBCE R8 session service, including prioritized ticket handling, access to software fixes for the covered release, and technical escalation paths for complex issues.
Coverage is defined as a 36-month (3-year) premium support subscription as indicated in the SKU designation.
Open a support case through Avaya's customer support portal using your contract entitlement. Cases under premium support are routed with higher priority and follow defined escalation steps.
On-site support options vary by contract and geography. Contact your Avaya account team to confirm whether on-site services are included or available as an add-on for this SKU.
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