Avaya SA PREF ASBCE R10 TRNSCD SES 3YPP

Ensure predictable media-transcoding performance by assigning Avaya SBCE R10 transcode session coverage to a three-year Preferred support plan (MPN 352207). This SKU focuses on reducing operational risk for architectures that offload codec conversion and session bridging to the Session Border Controller. Preferred support gives you a single escalation path into Avaya engineering, entitlement to maintenance releases, and documented case management—so production transcode pools remain operational under traffic spikes and during software faults. Compared to limited or pay-per-incident options, Preferred coverage reduces administrative churn and shortens repair paths through priority handling and validated fixes. For infrastructure teams running SIP trunking, codec interworking, or contact center media services on SBCE, this agreement protects the critical media plane and preserves upgrade eligibility across your SBCE estate.