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| Product Supported | SA PREF ASBCE R10 TRNSCD SES 1YMO |
| Support Hours | Business hours |
| Covered Period | 12 months |
| Provided Support | Software maintenance and support |
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It covers 12 months of software maintenance for the named product, including entitlement to vendor fixes, software updates and access to Avaya technical support during the stated support hours.
Open a case through Avaya’s support portal or telephone line using the MPN 352203 so the incident is routed under the correct entitlement and tracked by Avaya support.
Term extensions or higher support tiers are handled through Avaya or authorized resellers; contact your account representative to arrange renewals or upgrades prior to expiry.
No. This subscription provides software maintenance and support entitlements only; hardware replacement is not included unless specified in a separate hardware support agreement.
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